Accessibility Statement

Find out more about how we are working to make our website as accessible and usable as possible.

This accessibility statement applies to the website, which is managed by Blackburn with Darwen Council.

This website is run by Blackburn with Darwen Borough Council. We want as many people as possible to be able to use it. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including most recent versions of JAWS, NVDA and VoiceOver

We have also made the website text as simple as possible to understand.

Accessibility toolbar

Need help reading our website? Our ReachDeck Accessibility toolbar can help.

AbilityNet has advice on making your device easier to use if you have a disability.

Preparation of this accessibility statement

This statement was prepared on 20 February 2024. 

In-house testing takes place on a regular basis to keep this website as accessible as possible.


We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • it’s not possible for users to modify text spacing or line height
  • create account form:
    • keyboard tab focus is not visible on the back to top button
    • the link after ‘Skip to main content’ is not readable

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you've made a formal complaint to us about this website's accessibility, and aren't happy with our response, contact the Equality Advisory and Support Service.

Technical information about this website’s accessibility

Blackburn with Darwen Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed above.

Feedback and contact information

If you need information on this website in a different format please email We will aim to get back to you within 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, email